1. About these terms

These terms apply when you browse or purchase products from the TCG Finder website. “TCG Finder”, “we”, “us” and “our” refer to the Australian business operating this store as TCG Finder under ABN 74 514 112 827. “You” means the customer using the website.

By placing an order, you agree to these terms. Nothing in these terms excludes, restricts or modifies rights or remedies that cannot lawfully be excluded, including rights under the Australian Consumer Law.

2. Orders and acceptance

An order is an offer to purchase the selected products. An order is accepted when we confirm it and receive successful payment. We may decline or cancel an order before dispatch if a product is unavailable, the price or description contains a genuine error, payment is not authorised, or we reasonably suspect fraud or misuse.

If we cancel an order after payment, we will refund the affected amount using the original payment method unless we agree otherwise with you.

3. Trading cards, images and condition

Our products are individual collectible trading cards. Card names, set codes, card numbers, variants and available quantities are shown on each listing. Cards are inspected and assigned the condition stated in the listing.

Cards priced at A$20 or less may use a representative catalogue image. Cards priced over A$20 display photographs of the actual card offered for sale. Minor differences in centring, print finish, colour, lighting or manufacturing marks may occur. Actual-card photographs form part of the product description.

Pokémon and related names and images belong to their respective rights holders. TCG Finder is an independent retailer and is not affiliated with or endorsed by The Pokémon Company, Nintendo, Creatures Inc. or Game Freak.

4. Prices and payment

All prices are displayed in Australian dollars. The full order total, including applicable delivery charges, is shown before payment. Any payment surcharge or unavoidable fee will be disclosed in the total price before you place the order.

Prices and availability may change before an order is accepted. If an obvious pricing error affects an order, we will contact you to confirm the correct price or cancel and refund the affected item.

5. Delivery

For a limited time only, we deliver to Australian addresses using flat A$6 Australia Post tracked shipping. During this offer, if an order requires larger packaging, we cover the additional postage cost. Shipping rates may change for future orders. The shipping charge shown and accepted at checkout applies to your order. Orders already placed will not be charged extra if our shipping rates later change. We aim to dispatch orders within two to three business days after payment is confirmed. Estimated dispatch or delivery times are estimates rather than guarantees. Delays caused by carriers, weather, incorrect addresses or events outside our reasonable control may occur.

You are responsible for providing a complete and accurate delivery address. Contact us promptly if it needs correcting. Once an order has been dispatched, an address change may not be possible.

Risk of loss or damage remains subject to your rights under the Australian Consumer Law. If an order is missing or arrives damaged, contact us promptly with the order number and relevant photographs so we can investigate.

6. Returns, refunds and consumer guarantees

Goods sold to Australian consumers come with automatic guarantees under the Australian Consumer Law. These rights cannot be excluded by these terms. If a card is faulty, damaged in transit, materially different from its description or otherwise fails a consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances.

You may cancel your order for a full refund, including any shipping charge, before it has been dispatched. Contact us as soon as possible at support@tcgfinder.com.au with your order number. Once the order has been dispatched, we do not accept change-of-mind returns. This does not limit your rights under the Australian Consumer Law.

Contact us before returning an item. Keep the card and packaging in the condition received and provide the order number and details of the issue. Where the Australian Consumer Law requires us to cover reasonable return costs, we will do so.

7. Stock and order limits

Products are offered while stocks last. Quantities shown can change as orders are processed. We may apply reasonable purchase limits to protect availability or prevent misuse. If part of an order becomes unavailable, we will contact you and refund that part of the order.

8. Acceptable use

You must not interfere with the website, attempt unauthorised access, use automated tools to overload it, submit false information, or use the store for unlawful or fraudulent activity. We may restrict access or cancel affected orders where reasonably necessary.

9. Liability

To the extent permitted by law, we are not responsible for indirect or consequential loss that was not reasonably foreseeable when you placed the order. We do not exclude liability that cannot lawfully be excluded, including liability arising under the Australian Consumer Law.

Collectible values can rise or fall. Product prices and market-price information are not financial or investment advice, and we do not guarantee future resale value.

10. Privacy

We collect information needed to process orders, communicate with customers, deliver products, prevent fraud and meet legal obligations. An optional phone number may be used to contact you about your order. Our Privacy Policy explains how personal information is handled.

11. Changes to these terms

We may update these terms from time to time. The version displayed when an order is placed applies to that order, unless a change is required by law. Material changes will be dated on this page.

12. Governing law

These terms are governed by the laws of Queensland, Australia. You and we submit to the courts and tribunals that have jurisdiction in Queensland, subject to any rights you have to bring a claim elsewhere under applicable consumer law.

13. Contact

Questions, delivery problems and consumer guarantee claims should be sent using the contact details displayed on the website or your order confirmation. Please include your order number where available.